Thanks to an “Administrative Oversight” by PAIC Jay P. Cumbow and his top notch management team, in November 2013 numerous PAW agents received an “Overpayment” notice from the National Finance Center (NFC), when PAW Management didn’t submit the appropriate paperwork to Blaine Sector, identifying those agents who’s AUO percentage had changed. Overpayment notices ranged from $400.00 to $1,500.00, and to make matters even better they wanted to begin the collection during Pay Period 26.
The Union acted immediately and developed a sworn statement that agents could use to request a waiver from the NFC. After 6 months of stalling, Pamela A. Miller from the NFC finally responded by saying, the following:
So in other words…..Management didn’t their job????
PAW Agents are unable to know what their AUO percentage is, because the AUO percentage is not being tracked by PAW Management.
According to one supervisor “sector is tracking AUO”. When asked “who at sector is tracking AUO”, this same supervisor stated “I’m
not sure, I’ll have to get back to you”, which of course he never did.
The Union is completely baffled by the response. We have never been provided the “AUO calculation”, and if we are not aware of what our AUO percentage is, how are we supposed to calculate our AUO.
The Union will continue working with its attorney to resolve this issue.
The great news is that PAIC Cumbow has assured the bargaining members that “measures” have been put in place to make sure that this type of issue doesn’t happen again. However, the Union has learned that a second “Administrative Oversight” has occurred and the PAW Agents can expect to see more NFC Overpayment letters.
The Union is hoping that Chief Harris or someone on his staff, after reading this article, can provide the PAW Agents with some sort of explanation. At this point, whatever “measures” PAW management has put in place, clearly isn’t working.
STAY TUNED FOR MORE UPDATES…..
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